What is SOCAR PAY?
SOCAR PAY is the mobile application dedicated exclusively to customers who have active SOCAR fleet cards. This allows for quick and secure payments directly from the mobile phone for refueling, as well as for the purchase of certain products available at SOCAR distribution stations, eliminating the need to use the physical card at the time of the transaction.
Who can use the SOCAR PAY app?
The SOCAR PAY application can be used by customers who conclude a sale-purchase contract by using the “SOCAR BUSINESS CARD” system, by designating users.
Can I use the app in all SOCAR stations?
The application can be used in all SOCAR and SOCAR & CO stations that can be found in the MAPS section. The availability of certain payment methods may vary depending on the type of station.
How do I create my user account in the SOCAR Pay app?
The account can be created after associating the end user’s mobile phone number with the card(s) to be used by the user.
How can I change my app password?
Go to the Account > Security section and select the option to change your password.
What do I do if I forgot my app PIN?
If you’ve forgotten your app PIN, select the “Forgot password” option. You will receive an SMS with a confirmation code that you will have to enter in the app, after which you will be able to set a new password.
How do I turn biometric authentication on or off?
Go to > Security Account, where you can turn fingerprint authentication or Face ID on or off, depending on your device.
How can I enroll a physical card in the application?
To use the service, the SOCAR customer must associate his card with a mobile phone number belonging to a telephone operator in Romania, through the SOCAR portal.
What do I do if I don’t receive the verification code via SMS?
Check that the phone number you entered is correct, that you have a signal, and that your phone can receive text messages. If the problem persists, request a retransmission of the code or contact SOCAR support.
Can I link multiple SOCAR cards to a single account?
Yes. The enrollment of several SOCAR cards in a single account is done by accessing the portal and associating them with the mobile phone number.
Can I link a card to multiple accounts?
No. A card can only be linked to one account.
What do I do if I accidentally deleted a card from the app?
You can return your cards to the app by unlinking and relinking to your account. For the complete removal of a card, it is necessary to update the information in the SOCAR portal.
Why do I need to turn on location services?
The location is necessary to identify the SOCAR station where you are located and to authorize payment operations. Without access to the location, certain functionality may be unavailable.
Why can’t I find any SOCAR stations nearby?
Check that location services are turned on and that the app has permission to access your device’s location.
I changed the phone. Do I need to recreate my account?
No. Install the app on your new device and log in using the associated phone number and account password.
What do I do if I change my phone number?
In case of changing the phone number, you must access the SOCAR portal, where the old number will be deleted and the new one will be added for the desired cards.
What should I do if I have lost my mobile phone?
In case of loss of the mobile phone, the SOCAR portal will be accessed and the phone number associated with the account will be deleted.
What do I do if I have lost my physical card?
In case of loss of the physical card, there are the following options:
• Blocking the card by the customer by accessing the portal
• Blocking the card by the customer by accessing the SOCAR support service
• By accessing the SOCAR portal and deleting the phone number associated with the lost card.
Can someone else use the app on my phone?
No, if you have complied with the Security rules. The app is protected by biometrics or PIN, and transactions are validated only on your authorized device. It is strictly forbidden to share your access data or allow other people to make payments on your behalf.
How do I check which card is selected for payment?
The active card is displayed on the main screen and in the Wallet section. Before confirming the payment, you can select another available card by swiping left-right in the card area.
Can I see my card balance in the app?
Yes. The available balance is displayed on the selected card, both on the main screen and in the Wallet section.
What products can I purchase through the SOCAR PAY app?
Products can be purchased depending on:
• card settings and/or
• Availability of products at the station
• Operating hours of the station
Can I use the app without an internet connection?
No. An active internet connection is required for authentication, location, transaction validation, and up-to-date information.
What happens if the internet goes down during a transaction?
In most cases, the app will automatically update the transaction status after the connection is restored. If the transaction doesn’t show up in the history, check your balance and try again.
What do I need to check before making a payment?
Make sure that:
• Location (GPS) is turned on.
• you have an internet connection;
• The card is active and has an available balance.
• you are at the selected SOCAR station;
• You’ve chosen the right payment method for your transaction.
What payment methods are available in the app?
Three payment methods are available:
• Pre-Pay;
• Pay at Pump;
• Pay in Store (payment in store by scanning a QR code).
How does Pre-Pay work?
Select the pump at which the vehicle is parked, the type of fuel and the desired amount or quantity. After confirming the payment, the pump is unlocked and you can start refueling. If the amount/quantity has been reached, the pump will stop automatically. If the value/quantity replenished is lower than the initial settings, the difference will be refunded to the account, in real time. This payment method is only available for refueling.
How does Pay at Pump work?
After refueling, select the pump at which the vehicle is parked and confirm the payment directly from your phone, without entering the store. This payment method is only available for refueling.
How does Pay in Store work?
After refueling or after selecting the desired products from the store, the operator generates a QR code at the cash register, which you need to scan from the app to verify and confirm the payment. This payment method is available for both refueling, toll payment or products from the car range in the store, depending on the permissions you have set on the card.
Can I download the transaction details document?
Yes. After each transaction you can view and download the transaction details document in PDF format directly from the app.
Where can I see my transaction history?
In the Wallet section, on the selected card, find the list of recent transactions and the full details of each operation.
What if I don’t have enough funds on my card?
The transaction will be rejected and an insufficient funds error message will be displayed.
What do I do if I select the pump incorrectly?
Before confirmation, go back and select the correct pump. A wrong selection may result in payment for the refueling made at another pump.
If I didn’t find the answer to my question here, who can I contact?
If you have additional questions, you can contact us at the phone number: 0800876227 or write to us at card@socarpetroleum.ro.