TERMS AND CONDITIONS OF USE – SOCAR PAY
Last update: 10.02.2026
This document sets out the rules for the use of the SOCAR PAY mobile payment system (hereinafter referred to as the “Platform”), intended for the management and electronic registration of purchases through digital fleet cards.
1. DEFINITIONS
Provider: SOCAR PETROLEUM SA, headquartered in Bucharest, sector 1, Calea Floreasca, nr. 169A, Lot 1, 7th floor, CUI RO 12546600.
Client: The natural or legal person who concludes the sale-purchase contract by using the “SOCAR BUSINESS CARD” system.
Authorized User: The natural person designated by the Client to use the application for the electronic registration of purchases.
Digital Fleet Card: The virtualized version of the fuel/service card, stored in the app.
Phone number: the mobile phone number that is mandatory to be issued by a mobile operator in Romania, associated with a digital fleet card. The phone number will be confirmed by entering the OTP (One Time Password) code received via SMS in the Platform.
Transaction: Any purchase of fuel, tolls, or other authorized services.
2. ACCEPTANCE OF THE TERMS
By registering in the application and activating the fleet cards, the Customer and Authorized Users confirm that they have read, understood and accepted these Terms. The main contractual relationship is of the B2B or B2C type.
3. SERVICES OFFERED
The platform allows:
- Virtualization of physical fleet cards.
- View card data and the maximum limit available for refueling.
- Electronic registration of purchases at partner stations through connected information technologies between the Platform and the information systems in the stations or technologies such as QR CODE.
- Real-time monitoring of consumption and location of transactions for the associated card.
- View the fuel stations where the service is available.
- Viewing the services and prices of the fuels sold.
4. REGISTRATION AND SECURITY
4.1. Responsibility of the Client
The Client is solely responsible for the designation of the Authorized Users and for the accuracy of the identification data belonging to them.
4.2. Device Security
The user has the obligation to secure the mobile device through biometric methods (Fingerprint/FaceID) or PIN code. Any transaction carried out and validated by these methods is considered authorized by the Client.
4.3. Loss of Device
In case of loss or theft of the phone, the Customer must immediately block the card from the administration panel or contact SOCAR PAY support.
5. TERMS OF USE AND RESTRICTIONS
Destination: The cards can be used exclusively for the purchase of products/services related to the fleet (fuel, lubricants, tolls, etc.), according to the permissions set on the card by or at the indications of the Client.
Limitations: Transactions can only be approved if there is a value limit available for the requested product(s) and if there are no unpaid invoices that have passed the due date.
Required Data: At the time of payment, the application may request the introduction of the odometer index (mileage). The provision of false data constitutes a breach of this agreement.
SOCAR PAY mobile app: The mobile app will need to be constantly updated to the latest version.
Mobile Data: For the use of the Platform, the mobile data function of the mobile phone must be active and functional (signal).
Geolocation: To use the Platform, the Mobile Phone Location feature must be active and allowed for use by the SOCAR PAY app. Transactions are allowed within a maximum distance of 30 meters from the GPS location of the station.
Geofencing: The system can restrict payments if the GPS location of the mobile device does not coincide with the location of the point of sale (gas station), a mandatory condition.
6. INVOICING AND PAYMENTS
Settlement: All transactions made through the application will be consolidated into invoices issued to the Client according to the law and the agreed billing cycle (e.g. bi-monthly/monthly).
Fees: Any applicable administration fees or transaction fees will be stipulated in the sale-purchase agreement by using the “SOCAR BUSINESS CARD” system.
7. LIMITED LIABILITY
The provider is not responsible for the refusal of payment generated by technical failures of the terminals at the partner filling stations.
The Provider is not liable for the misuse of the cards by the Authorized Users designated by the Customer. The employment relationship and the discipline of the use of the company’s resources concern exclusively the Client and the User designated by him.
The provider is only responsible for the services offered through the Platform and is not liable for the services offered by third parties within the services of the Platform.
8. SUSPENSION AND TERMINATION
The Service Provider reserves the right to suspend access to the Platform in the event of:
- Non-payment of invoices on due date by the Client.
- Suspected fraud or non-compliant use of the system.
- Breach of the cybersecurity of the platform.
9. DATA PROTECTION (GDPR)
We collect data such as: driver name, phone number, GPS location (only during the transaction), vehicle data. They are processed for the purpose of performing the contract and preventing fraud in the contractual relationship. Full details can be found in the Privacy Policy.
10. GOVERNING LAW
This document is governed by the laws of Romania. Any dispute will be settled amicably or, failing that, by the competent courts of law at the Provider’s headquarters.